Return Policy

 

At CarPills, we stand behind the quality of our products. While we’re confident you’ll be delighted with your purchase, we understand there might be occasions when you need to return items.

 

 

14-Day Money-Back Guarantee

At CarPills, we stand behind the quality of our products. While we’re confident you’ll love your car vitamins, we understand there might be times when you need to return items.

 

Return Conditions

• Products must be unopened and in their original packaging
• The safety seal must be intact
• Products must be in resalable condition
• Return request must be initiated within 14 days of delivery

 

Your Refund Includes

• Full refund of the product price
• Original shipping costs
• International returns: return shipping reimbursement up to $10 USD

 

Return Process

1. Email our customer service team at [insert email] with your order number and reason for return
2. We’ll provide you with return instructions and a return authorisation number
3. Package your unused CarPills securely in appropriate packaging
4. Ship the item back to our return address
5. Once we receive and inspect your return, we’ll process your refund

 

Refund Processing Details

• Refunds will be issued to your original payment method
• Processing time: 3-5 business days after we receive your return
• You’ll receive an email confirmation once your refund is processed

 

Return Address

Let us know where you’re sending the package from and we’ll advise you about the address closest to you: contact email

Pricing & Refund Information

• Single tube (£9.00)
• 10-pack (£80.00)
• Bulk pack (£700.00)
All refunds will be processed in GBP.

 

International Returns

• International customers are eligible for our return policy
• Please note that import duties and taxes are non-refundable
• Return shipping reimbursement is capped at £10 USD for international orders
• Processing time may be longer for international returns

 

Exceptions

• Bulk orders (100+ tubes) may be subject to different return conditions
• Damaged or tampered products are not eligible for return
• Special promotional items may have different return terms

 

Need Help?

If you have any questions about our return policy or need assistance with a return, please contact our customer service team. We’re here to help!

 

Note: This return policy applies to direct purchases from the CarPills website only. Purchases made through other retailers must follow their respective return policies.